TheKey Montreal was built on that belief. Twenty years into the journey, this caregiving team remains deeply committed to that grounding principle.
“When we first opened our doors as a Montreal-based care provider, we wanted to fill a gap in the local market,” explains Timothy Thomas, Head of Canada Division, TheKey. “Our family had been searching for a balanced approach to caregiving to support my grandmother and make sure she felt connected and engaged. When we couldn’t find what we were looking for, we built it ourselves.”
In the years since, the group has grown to provide personalized, in-home care for Montreal seniors from Westmount through to the West Island, and many places in between. Now backed by TheKey’s specialized insights, advisors and bench strength right across North America, TheKey’s local team in Montreal stays true to the core values that have always defined its special approach to in-home care.
“There’s no such thing as one-sized-fits-all here,” says Thomas. “We connect meaningfully with families on an individual level. With that insight, we create a care plan that considers their personality, likes and dislikes, interests and needs.”
Thomas says that personal touch makes a huge difference for clients in Quebec, which is expected to have one of the oldest populations in the Western world by 2030. While one in six Quebecers was over the age of 65 in 2011, that number is anticipated to hit one in four by 2031. Thomas believes TheKey’s Balanced Care MethodTM has a vital part to play enabling seniors here navigate that reality well.
TheKey’s caregivers help with a wide variety of non-medical activities of daily living. Showering, bathing or dressing. Meal prep or transportation. Fall prevention and medication reminders. All of this is included — in addition to companionship and recreation, areas Thomas says no family should underestimate.
In fact, research shows that more than four in 10 older Canadians are considered to be socially isolated. Nearly 60% say they’re experiencing some level of loneliness; 20% report being very lonely. Thomas says TheKey’s Montreal-based caregivers can absolutely help bridge that gap.
“The caregiver becomes a constant for our client,” Thomas says. “Someone they can rely on, talk to and share their day with. I think that’s one of the most important aspects of our approach. This isn’t transactional care. It’s thoughtful, and designed so seniors can feel purposeful about their day and happy in their home.”